You didn't find your answer here? Send us a message with all of your questions, comments, and concerns! For all general questions, feel free to email us at contact@ocuralifeplasmapen.com.
A BRAND YOU CAN TRUST
Plasma Pen FAQS
What skin issues is this for?
The Plasma Pen is designed for common, benign, surface-level skin imperfections. It is most often used for:
- Cherry angiomas (small red dots)
- Skin tags
- Milia
- Sebaceous hyperplasia
- Age spots and sun spots
It is intended for cosmetic use on benign concerns only. If you are unsure whether a spot is benign, or if a spot has changed in color, size, shape, or border, do not treat it and speak with a licensed professional first. Please read our Safety Information page before use.
Are there reviews for the Plasma Pen?
Yes, we have a collection of customer reviews on our website that share their experiences and results with the Plasma Pen. We encourage you to check them out to see what others are saying!
How long does healing take (downtime)?
Downtime varies, but light treatments typically heal within a week, with more extensive areas taking slightly longer. Applying aftercare healing patches & cream accelerates the healing process.
Does it hurt?
Most people feel only a mild sensation, similar to a small, quick zap. For extra comfort, apply our numbing cream to the area before treatment, as directed on the packaging.
Why should I use this plasma pen at home instead of visiting a dermatologist?
One of the major advantages of using fibroblast therapy at home is the cost savings. Treatment with a dermatologist can be expensive, often exceeding $1,000.
In contrast, using a Plasma Pen at home provides a more affordable alternative, allowing you to achieve similar results at a fraction of the cost.
Can I remove moles with a Plasma Pen?
Absolutely, but it is critical to consult with a licensed dermatologist, physician, or medical advisor before using a plasma pen on moles, freckles, or skin tags.
Moles can be cancerous and must be thoroughly examined by a healthcare professional to ensure they are safe to treat.
For detailed safety guidelines and more information, please visit our safety information page.
How does the Plasma Pen work?
The Plasma Pen creates a tiny, precise electrical arc that treats the very top layer of the skin and encourages its natural renewal process. It is used with brief, light touches, never pressed hard into the skin. Adjustable intensity levels let you match the setting to the area you are treating.
How long does each needle last?
Each needle is intended for single use only to ensure the treatment remains sterile and effective.
Is skin tag removal covered by insurance?
Skin tag removal using plasma technology is generally considered a cosmetic procedure and is typically not covered by insurance. It's best to consult your insurance provider for specific details.
Why do I need to replace the needles?
Using a new needle for each session ensures optimal hygiene and effectiveness of the treatment. This is crucial to maintain the precision and safety of the process.
Is there a way I can pay in installments?
Yes, we now offer installment payment options through Shop Pay, allowing you to split your purchase into manageable payments at checkout.
Does the Plasma Pen leave scars?
Our device is designed to minimize scarring. Following our aftercare cream & sunscreen instructions carefully helps reduce any risk of scarring and ensures proper healing.
How long will it take for me to see significant results?
Visible improvements generally appear within a few weeks as the skin undergoes its natural healing and rejuvenation process.
How many needles are included in the bundle?
Each bundle comes with eleven needles, providing you with enough for several treatments.
Is the Plasma Pen rechargeable?
Yes, the device is rechargeable, equipped with a USB cable for easy charging, enhancing its convenience and usability.
What is the warranty?
Our Plasma Pen comes with a one-year warranty that covers any defects in materials or workmanship.
Shipping & Order
What are your shipping details?
At OcuraLife, we take great pride in ensuring that our customers receive high-quality products and services. As such, we offer a shipment warranty that guarantees the safe and timely delivery of your purchase. Here are some key points about our shipping policy:
- We require 2-5 business days for processing before dispatching your product to ensure that we properly prepare your order and conduct thorough quality checks.
- Our shipments are carefully packaged to prevent damage or loss during transit, so you can be confident that your purchase will arrive in excellent condition.
- We use reliable and trusted shipping carriers to ensure that your order is delivered promptly and efficiently.
- If for any reason your order is delayed or lost during shipping, we will work diligently to resolve the issue and provide you with a satisfactory solution.
- We offer tracking information for all shipments, so you can monitor the progress of your order and have peace of mind knowing exactly when it will arrive.
- In the unlikely event that you receive a damaged or defective product, we will provide a replacement or refund, depending on your preference and the nature of the issue.
We hope that this information provides you with the confidence and assurance you need to shop with us for all your beauty and skin care needs. If you have any questions or concerns about our shipment warranty or shipping policy, please don't hesitate to contact us.
How can I track my order?
Once your order is processed and shipped (2-3 business days), we will send you your tracking number via email.
You can track your order on our website.
It's been more than 18 business days since I placed my order and I still haven't received it,what should I do?
If you haven't received your order within 18 business days please contact our support team to get immediate assistance.
You can contact the support team requesting order follow up.
How do I know my order has been confirmed?
You will receive an email confirming containing the details of your order.
What should I do If I didn't receive confirmation?
We always recommend you to check your email's SPAM/JUNK folder if you have not received an order confirmation from us.
If you still do not see it there, please contact our customer support and we’ll gladly assist you.
How do I cancel an order?
In the unfortune case of a cancellation:
You can cancel your order by sending an e-mail requesting cancellation.
Unfortunately, an order cannot be canceled once it has been processed by our warehouse.
Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.
Returns & Refund
How can I return a product or get a refund?
How can I return a product or get a refund?
Refund and Returns Policy
Last updated: April 27, 2026
We want every OcuraLife customer to feel confident in their purchase. This Refund and Returns Policy explains your rights to return a product, the conditions that apply, and how refunds are processed. By placing an order on ocuralife.com, you agree to the terms outlined below.
1. 90-Day Money-Back Guarantee
OcuraLife offers a 90-day money-back guarantee on most products. If you are not satisfied with your purchase, you may initiate a return within 90 days of receiving your order and, subject to the eligibility conditions, receive a refund of the product price.
2. How to Initiate a Return
To start a return, email us at contact@ocuralifeplasmapen.com with the subject line "Return Request".
- The full name on the order.
- The email address used at checkout.
- Your order number.
- The item or items you wish to return.
- A short description of the reason for the return.
Our team will review your request, confirm eligibility, and email you a Return Authorization (RA) along with instructions for your order.
3. Return Eligibility by Product Type
3.1 Plasma Pen and Devices
Devices are eligible for return whether unused or used, provided the device is in good working condition with normal wear and tear.
3.2 Topical and Skincare Products
Topical products are eligible for return only if they are unopened, unused, and in their original sealed packaging.
4. Return Shipping
The customer is responsible for the cost of return shipping. Original shipping fees are non-refundable.
5. Inspection, Restocking, and Refund Calculation
Once your return arrives at our warehouse, our team will inspect the package before issuing a refund.
6. Refund Timeline and Method
Refunds are processed after inspection and returned to the original payment method used at checkout.
7. Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery.
8. Delivered, Not Received
If the carrier marks your package as delivered but you have not received it, contact the carrier and our support team.
9. Defective Products
Defective products are handled under warranty terms.
10. Warranty
OcuraLife devices are covered by a limited warranty against manufacturing defects.
11. EU and UK Statutory Withdrawal Rights
Customers in the European Union and United Kingdom retain applicable statutory withdrawal rights.
12. Purchases from Authorized Retailers
Purchases made through authorized retailers must follow that retailer's return process.
13. Returns Address
After authorization, return instructions will be provided by our support team.
14. Contact Us
For questions about returns, contact: contact@ocuralifeplasmapen.com
